Struggling to keep my mouth shut

I have someone that has been bouncing some frustrations off of me. Not AT me, just off me. They need someone to vent to, run some thoughts by, etc. The depth of this friendship is a newer venture. I'm trying really hard to just listen and not help with solutions. I think I just caused some frustration and anger by offering some fresh facts and a different insight to the situation. I really didn't mean to; I'm just tired of seeing someone constantly get beat down by people who have NO consideration for how they are treating others.

Lots of prayers - mostly for me to shut the heck up!